Frequently Asked Questions
Everything you need to know about your outdoor gear and apparel.
What is the Eddie Bauer Adventure Guarantee?
Our products are built to last. If your Eddie Bauer product fails to perform as designed, you may bring it back for a replacement or a full refund with proof of purchase.
How long do I have to return an item?
We accept returns within 60 days of purchase. Items must be in their original condition, and a valid receipt or packing slip is required for a full refund to your original payment method.
How can I track my shipment?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to see real-time updates.
Does Eddie Bauer offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by location and are calculated at checkout based on the destination and package weight.
How do I find the right size for me?
We provide a comprehensive size chart on every product page, including measurements for Regular, Tall, and Petite fits to ensure you find the perfect gear for your body type.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Eddie Bauer gift cards for both online and in-store purchases.